Privacy Policy

1. Introduction

PrimeNest Management B.V. ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your personal information when you use our website or services.

This policy complies with the General Data Protection Regulation (GDPR) and Dutch privacy laws. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, postal address)
• Property information (property addresses, ownership details, rental history)
• Financial information (bank account details, payment information, credit history)
• Identification documents (passport, driver's licence, utility bills)
• Employment information (employer details, income verification)
• Communication records (emails, phone calls, meeting notes)

2.2 Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookies and tracking technologies
• Device information and operating system

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Property management services
• Tenant screening and lease management
• Rent collection and financial reporting
• Maintenance coordination and property inspections
• Legal compliance and documentation

3.2 Communication

• Responding to enquiries and providing customer support
• Sending service updates and notifications
• Marketing communications (with your consent)
• Legal notices and policy updates

3.3 Business Operations

• Financial record keeping and accounting
• Legal compliance and regulatory reporting
• Risk assessment and fraud prevention
• Service improvement and quality assurance

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for the performance of our property management services
• Legal Obligation: Compliance with legal requirements such as tax reporting and tenant screening
• Legitimate Interest: Business operations, fraud prevention, and service improvement
• Consent: Marketing communications and optional services (where applicable)

5. Information Sharing

We may share your personal information with:

5.1 Service Providers

• Maintenance contractors and repair services
• Financial institutions and payment processors
• Legal and professional advisors
• IT service providers and cloud hosting
• Credit reference agencies

5.2 Legal Requirements

• Government authorities and regulatory bodies
• Tax authorities and financial reporting requirements
• Law enforcement agencies (when legally required)
• Courts and legal proceedings

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures
• Incident response and breach notification procedures

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

Specific retention periods may vary based on the type of information and legal requirements. Generally, we retain client data for 7 years after the end of our business relationship, unless longer retention is required by law.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

To exercise these rights, contact us at privacy@lubavihpxz.life. We will respond within one month of receiving your request.

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and analyse website usage. For detailed information about our use of cookies, please see our Cookie Policy.

You can manage cookie preferences through our cookie banner or your browser settings.

10. International Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses
• Certification schemes and codes of conduct

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Complaints and Supervisory Authority

If you have concerns about our data processing practices, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

14. Contact Information

For any questions about this Privacy Policy or our data practices, please contact us: